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30 January 2026
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Technology: FDNY adopts First Due as fire incident documentation platform, US
The Fire Department of New York (FDNY) has selected First Due to support agency-wide fire incident documentation as the department transitions from the National Fire Incident Reporting System (NFIRS) to the National Emergency Response Information System (NERIS). The FDNY is now live and submitting fire incidents to NERIS through First Due, while sustaining the operational demands of the largest municipal fire department in the United States.
The nationwide shift from NFIRS to NERIS represents a significant change in how fire incident data is collected, structured, and used, introducing expanded standards intended to improve data accuracy, consistency, and interoperability nationwide. For large, complex urban agencies like the FDNY, the transition is time-critical. Serving more than 8.5 million residents and responding to nearly 1.9 million emergencies each year, the department required a standardized, scalable incident documentation solution that could be implemented quickly without disrupting daily response operations.
With the implementation of First Due’s NERIS module, the FDNY prioritized fire incident documentation as the first capability aligned within the platform. This approach addressed immediate compliance requirements while establishing a foundation for future modernization efforts across the agency.
Looking ahead, First Due will continue working with the City of New York and large, complex agencies across the country to deliver a unified Fire and EMS platform designed to address the most demanding operational challenges in public safety, including electronic patient care reporting (ePCR), data and analytics, scheduling and personnel management, assets and inventory management, responder health and wellness, fire prevention and other mission-critical workflows.
“Thoughtful modernisation starts with getting the fundamentals right,” First Due Founder and CEO Andreas Huber noted. “No organisation, regardless of size or complexity, is too large to innovate. By prioritising mission-critical compliance requirements first, the FDNY is demonstrating how large municipal agencies can modernise deliberately, opening the door to improved outcomes across operations for administrators, responders, city leadership and the communities they serve.”
To learn more about how First Due partners with the largest agencies in the United States to strengthen mission-critical Fire and EMS operations, visit www.firstdue.com.
Source: First Due
The nationwide shift from NFIRS to NERIS represents a significant change in how fire incident data is collected, structured, and used, introducing expanded standards intended to improve data accuracy, consistency, and interoperability nationwide. For large, complex urban agencies like the FDNY, the transition is time-critical. Serving more than 8.5 million residents and responding to nearly 1.9 million emergencies each year, the department required a standardized, scalable incident documentation solution that could be implemented quickly without disrupting daily response operations.
With the implementation of First Due’s NERIS module, the FDNY prioritized fire incident documentation as the first capability aligned within the platform. This approach addressed immediate compliance requirements while establishing a foundation for future modernization efforts across the agency.
Looking ahead, First Due will continue working with the City of New York and large, complex agencies across the country to deliver a unified Fire and EMS platform designed to address the most demanding operational challenges in public safety, including electronic patient care reporting (ePCR), data and analytics, scheduling and personnel management, assets and inventory management, responder health and wellness, fire prevention and other mission-critical workflows.
“Thoughtful modernisation starts with getting the fundamentals right,” First Due Founder and CEO Andreas Huber noted. “No organisation, regardless of size or complexity, is too large to innovate. By prioritising mission-critical compliance requirements first, the FDNY is demonstrating how large municipal agencies can modernise deliberately, opening the door to improved outcomes across operations for administrators, responders, city leadership and the communities they serve.”
To learn more about how First Due partners with the largest agencies in the United States to strengthen mission-critical Fire and EMS operations, visit www.firstdue.com.
Source: First Due