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26 April 2024
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Featured FRI Magazine article: Confrontation by Wayne Bailey, USA (FRI Vol 2 no 1)
https://www.frimedia.org/uploads/1/2/2/7/122743954/fri_vol2no1_low_res.pdf
This week’s featured Fire and Rescue International magazine article is: Confrontation written by Wayne Bailey, board member, International Fire Service Accreditation Congress (IFSAC), USA (FRI Vol 2 no 1). We will be sharing more technical/research/tactical articles from Fire and Rescue International magazine on a weekly basis with our readers to assist in technology transfer. This will hopefully create an increased awareness, providing you with hands-on advice and guidance. All our magazines are available free of charge in PDF format on our website and online at ISSUU. We also provide all technical articles as a free download in our article archive on our website.
Confrontation
By Wayne Bailey, board member, International Fire Service Accreditation Congress (IFSAC), USA
When was the last time you were confronted about a bad situation or you has to confront someone else?
The easy thing to do is just avoid the confrontation, right? Wrong.
Why do we want to avoid confrontation?
There is a real fear that when your confront someone, you will not be liked and kicked out of the social circle. By avoiding confrontation, in most cases it will make things worse.
If done properly, addressing the issue will help you grow as a person and hopefully the other person will grow too. When you confront someone, you always do it with class and respect. You would never confront someone to make him or her look bad or make yourself look better. Below are some excerpts from the book “Developing the leaders around you”:
1. Confront ASAP. The old saying is crow is easier to eat when it’s still warm.
2. Address the wrong action, not the person. Never ever, make it personal.
3. Confront only what the person can change. They can only manage what they have control over.
4. Give the person the benefit of the doubt. If they said they messed up, believe them.
5. Be specific. This is so the act can be identified clearly.
6. Avoid sarcasm. Adding this to the mix, it becomes personal.
7. Avoid words like “always” and “never.” These words are absolute. Just think if they were coming back the other way.
8. If appropriate, tell the person how you feel about what was done wrong.
9. Give the person a game plan to fix the problem. If you’re their supervisor, this could be documented officially or non-officially.
10. Affirm him or her as a person and a friend. Shake his or hand or give them a pat on the back and tell them you still appreciate them and their work.
In the end, you want to have the best interest in place for the person you’re confronting. There’s a good chance this person may grow from the conversation and learn from the experience.
This week’s featured Fire and Rescue International magazine article is: Confrontation written by Wayne Bailey, board member, International Fire Service Accreditation Congress (IFSAC), USA (FRI Vol 2 no 1). We will be sharing more technical/research/tactical articles from Fire and Rescue International magazine on a weekly basis with our readers to assist in technology transfer. This will hopefully create an increased awareness, providing you with hands-on advice and guidance. All our magazines are available free of charge in PDF format on our website and online at ISSUU. We also provide all technical articles as a free download in our article archive on our website.
Confrontation
By Wayne Bailey, board member, International Fire Service Accreditation Congress (IFSAC), USA
When was the last time you were confronted about a bad situation or you has to confront someone else?
The easy thing to do is just avoid the confrontation, right? Wrong.
Why do we want to avoid confrontation?
There is a real fear that when your confront someone, you will not be liked and kicked out of the social circle. By avoiding confrontation, in most cases it will make things worse.
If done properly, addressing the issue will help you grow as a person and hopefully the other person will grow too. When you confront someone, you always do it with class and respect. You would never confront someone to make him or her look bad or make yourself look better. Below are some excerpts from the book “Developing the leaders around you”:
1. Confront ASAP. The old saying is crow is easier to eat when it’s still warm.
2. Address the wrong action, not the person. Never ever, make it personal.
3. Confront only what the person can change. They can only manage what they have control over.
4. Give the person the benefit of the doubt. If they said they messed up, believe them.
5. Be specific. This is so the act can be identified clearly.
6. Avoid sarcasm. Adding this to the mix, it becomes personal.
7. Avoid words like “always” and “never.” These words are absolute. Just think if they were coming back the other way.
8. If appropriate, tell the person how you feel about what was done wrong.
9. Give the person a game plan to fix the problem. If you’re their supervisor, this could be documented officially or non-officially.
10. Affirm him or her as a person and a friend. Shake his or hand or give them a pat on the back and tell them you still appreciate them and their work.
In the end, you want to have the best interest in place for the person you’re confronting. There’s a good chance this person may grow from the conversation and learn from the experience.